Terms & Conditions
New Customer Policy
Before I (Jennifer) can provide any requested services, an initial meet & greet with you and your paw pal in your home is mandatory.
This meeting ensures everyone feels at ease and provides an opportunity to ask important questions so that we can enjoy our collaboration to the fullest.
During this visit, we can also finalize our agreement for new services, including key handover and completion of any necessary signatures.
Basic Requirements
Please ensure your dog is provided with collars, harnesses, and leads.
Identity tags with up-to-date contact information must be worn at all times.
I (Jennifer) am not responsible for lost tags during walks.
Please provide a towel for drying your dog upon return home.
Cancellations – Dog Walks / Pet Visits
Booked services may be cancelled with a minimum of 48 hours’ notice at no charge.
If less than 48 hours’ notice is given, the full amount of the service will be charged.
Pre-paid bookings cancelled in time may be refunded or used as credit for a future booking.
We understand that emergencies can happen. If you need to cancel due to an emergency, please contact us as soon as possible. Each situation will be assessed on a case-by-case basis, and cancellation fees may be waived at our discretion.
Inclement Weather
Safety is our top priority.
In the event of extreme weather conditions (e.g., severe storms, extreme heat), we may need to cancel or reschedule walks.
In such cases:
No cancellation fee will apply.
We will work with you to arrange a suitable alternative time.
Holiday Notice
The holiday year for J&L Paws runs from 1st April to 31st March.
I (Jennifer) will provide a minimum of 2 weeks’ notice for any planned holidays.
Liability
I (Jennifer) will maintain liability insurance at all times.
I am not responsible for any harm caused by your pet(s) while in my care.
You agree to be liable if your pet(s) causes harm to another animal or person.
I shall not be held liable for any damage or loss within your property.
Emergencies
In the event of an emergency:
I (Jennifer) will attempt to contact you immediately using the phone number provided.
If you cannot be reached, I will take the necessary actions, such as taking your pet(s) to the veterinarian.
Payment Terms
Invoices are generated weekly for the upcoming week.
For last-minute or single services, an invoice will be sent for immediate payment.
Invoices are sent via email and must be paid via BACS transfer.
No services will be provided if payment is not received prior to the scheduled start time of the booked service.
Prices
Please note that all listed prices are subject to change.
A minimum of 4 weeks’ notice will be given before any price adjustment takes effect.